Customer Supporter with English
Katowice
Responsibilities:
- providing a comprehensive service to Ryanair airline passengers
- Assisting passengers via: incoming calls/chat/e-mail
- providing general information
- supporting passengers with travel difficulties
- providing information on issues related to baggage, ticket reservations and flight rescheduling - anything that may happen during the trip
- solving passengers day-to-day problems
- handling complaints and issues
Requirements:
- Knowledge of English - min. B2 level
- availability to work from our office (Katowice)
- communication skills and attitude towards working with people.
- high personal culture and customer orientation
- ability to use Windows operating system and MS Office
- commitment and motivation to work - together we can achieve more! ?
We offer:
- Attractive salary based on a civil (26.19 PLN/hr) or labour contract (4400 PLN)
- Flexible working hours between 9:00 and 22:00 - you decide when and how many hours you would like to work!
- modern workplace in the heart of Katowice
- team-building events
- fully paid training to prepare you for direct contact with customers
- team leader support at every stage of cooperation
- coaching, mentoring to improve your qualifications
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