Join the Foundever Team!
Are you seeking employment in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 employees across Poland (Warsaw, Gdańsk, and remote work), and we are currently looking for someone like you to join our team!
Customer Service Specialist with Swedish (B2) or Dutch (B2)
Remote work from Poland
Tasks:
- Providing customer service at the highest level (chat/email/phone);
- Responding to incoming calls and achieving goals set by the client and the company;
- Adhering to the companys policies and procedures, ensuring the highest quality;
- Executing daily tasks efficiently and within deadlines;
- Achieving goals related to call quality and customer satisfaction.
What do we expect from you?
- Language: Fluent proficiency in Swedish (B2) or Dutch (B2);
- Experience: Super if you have sales experience;
- Technology: Proficiency in MS Office and advanced computer skills;
- Personality: Motivation and enthusiasm;
- A modem with an Ethernet port and VPN capability is required, and it must be unlocked.
An asset will be:
- Prioritization and planning skills;
- Independence and the ability to work with minimal supervision;
- Problem-solving skills;
- Attention to detail.
Working conditions:
- Mandate contract or employment contract;
- Working hours: 8:00 - 18:00, Monday to Friday (8 hours per day);
- Remote work from Poland.
What is worth knowing:
- Financial support for glasses and vacations, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover insurance;
- Access to the Multisport card and the internal Everbetter program promoting a healthy lifestyle;
- Professional development through training and international collaboration between locations.
About us:
Foundever™ is a global leader in the field of customer experience (CX). With 170,000 employees worldwide, we are a team responsible for providing the best customer service and satisfaction for over 750 leading brands globally, primarily operating in the digital realm. Our innovative CX solutions, technology, and knowledge are designed to support the operational needs of our clients and deliver seamless experiences to customers in these critical moments.
Dont hesitate, were waiting for your application!
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