Customer Service Specialist with Spanish and English

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Location: Warsaw

Your daily tasks:

Providing the highest level of customer service (Chat/E-mail/Phone);
Answering incoming calls and meeting targets set by the Client and management;
Following company policies and procedures, ensuring quality;
Performing daily tasks in an efficient and timely manner;
Achieving quality goals for calls and customer satisfaction.

What do we expect from you?

Language: Proficiency in Spanish (C1) and English (C1);
Experience: Customer Service experience is mandatory, cool if you have experience in sales;
Technology: Knowledge of MS Office and developed computer skills;
Personality: Motivated and enthusiastic.

Advantages will be:

Ability to prioritize and plan;
Independence AND ability to work with minimal supervision;
Ability to solve problems;
Attention to detail;
Sales skills;
Soft skills.

Working conditions:

Type of contract you choose yourself (freelance contract for students or employment contract);
Basic salary + bonuses;
Ability to work remotely after probation period.

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.

mazowieckie / Warszawa

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