Customer service specialist in the automotive industry with German
Miejsce pracy: Katowice
Job description:
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen
- Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
Requirements:
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in German.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
Desired:
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
We offer:
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
- Remote work from home
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
Zobacz podobne oferty
Concentrix
Konsultant klienta z językiem niemieckim
zachodniopomorskie
Lubisz kontakt z ludźmi i swobodnie komunikujesz się w języku niemieckim? A może szukasz pracy, w której nie będziesz sprzedawać odkurzaczy? Super! Mamy coś dla Ciebie! Vodafone to gigant...
Opublikowano: dzisiaj
CREATON Polska sp. z o.o.
Specjalista ds. obsługi klienta z językiem czeskim
lubuskie
Twój zakres obowiązków Bieżąca obsługa zamówień - wprowadzenie do systemu, realizacja, aktualizacja Wsparcie doradców handlowo-technicznych Utrzymywanie kontaktów telefonicznych i mailowych...
Opublikowano: wczoraj
CREATON Polska sp. z o.o.
Specjalista ds. obsługi klienta z językiem czeskim
małopolskie
Twój zakres obowiązków Bieżąca obsługa zamówień - wprowadzenie do systemu, realizacja, aktualizacja Wsparcie doradców handlowo-technicznych Utrzymywanie kontaktów telefonicznych i mailowych...
Opublikowano: wczoraj